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Summary 0167: Jumping/stuttering problems after Winter Hill DSO
Revision 28 May 10 09:53 by Futaura
Description After digital switchover (2nd December 2009) of the Winter Hill transmitter, owners of Vestel PVRs (see http://www.vestelpvr.futaura.co.uk/allmodels.php [^] for a full list of brands/models) in the Granada region having been reporting problems with their PVRs with common symptoms being live tv and/or recordings jumping/stuttering which never happened before the switchover, which may happen all the time or just when recording (perhaps specific channels only).

If you are one of the affected PVR owners, you are encouraged to add a note to this page. Before doing so, please perform the following:

1. Press the MENU button on the remote and navigate to the installation page of the setup menu.
2. Choose the "First time installation" option - this will erase your channel list, favourites, timers and other settings, but your recordings will remain.
3. Follow the prompts as they appear but choose NOT to perform an automatic channel scan when asked.
4. Instead, press the MENU button again and navigate to the installation page of the setup menu.
5. Choose the "Manual channel scan" option.
6. Enter "55" using the remote and make a note of the signal quality and an approximate percentage reading of the signal strength.
7. Now press "OK" on the remote
8. Once scanning is complete, go back to step 6 and repeat the process four more times instead entering the following numbers: 58, 59, 61 and 62.
9. All channels from Winter Hill should now be scanned in and you can use the PVR as normal to see if the problems remain.

Whether the above solves the problem, or if the symptoms still persist, please add a note below including the following details:

1. PVR make/model (e.g. Hitachi HDR162)
2. Software version (can be found in the configuration page of the setup menu)
3. PVR hardware model - T810, T816, T825 or T845R (can usually be found on the stick on the underside of the unit)
4. Your postcode (just the first part if you'd rather not post it in full)
5. The signal quality and strength readings for each of the 5 channels from the above procedure
6. Description of the symptoms and any other information you think is relevant (if you need to add any information later, please login and edit your existing entry)
Revision 31 Dec 09 16:19 by Futaura
Description After digital switchover (2nd December 2009) of the Winter Hill transmitter, owners of Vestel PVRs (see http://www.futaura.co.uk/vestel.html [^] for a full list of brands/models) in the Granada region having been reporting problems with their PVRs with common symptoms being live tv and/or recordings jumping/stuttering which never happened before the switchover, which may happen all the time or just when recording (perhaps specific channels only).

If you are one of the affected PVR owners, you are encouraged to add a note to this page. Before doing so, please perform the following:

1. Press the MENU button on the remote and navigate to the installation page of the setup menu.
2. Choose the "First time installation" option - this will erase your channel list, favourites, timers and other settings, but your recordings will remain.
3. Follow the prompts as they appear but choose NOT to perform an automatic channel scan when asked.
4. Instead, press the MENU button again and navigate to the installation page of the setup menu.
5. Choose the "Manual channel scan" option.
6. Enter "55" using the remote and make a note of the signal quality and an approximate percentage reading of the signal strength.
7. Now press "OK" on the remote
8. Once scanning is complete, go back to step 6 and repeat the process four more times instead entering the following numbers: 58, 59, 61 and 62.
9. All channels from Winter Hill should now be scanned in and you can use the PVR as normal to see if the problems remain.

Whether the above solves the problem, or if the symptoms still persist, please add a note below including the following details:

1. PVR make/model (e.g. Hitachi HDR162)
2. Software version (can be found in the configuration page of the setup menu)
3. PVR hardware model - T810, T816, T825 or T845R (can usually be found on the stick on the underside of the unit)
4. Your postcode (just the first part if you'd rather not post it in full)
5. The signal quality and strength readings for each of the 5 channels from the above procedure
6. Description of the symptoms and any other information you think is relevant (if you need to add any information later, please login and edit your existing entry)
Revision 31 Dec 09 14:25 by Futaura
Description After digital switchover (2nd December 2009) of the Winter Hill transmitter, owners of Vestel PVRs (see http://www.futaura.co.uk/vestel.html [^] for a full list of brands/models) in the Granada region having been reporting problems with their PVRs with common symptoms being live tv and/or recordings jumping/stuttering which never happened before the switchover.

If you are one of the affected PVR owners, you are encouraged to add a note to this page. Before doing so, please perform the following:

1. Press the MENU button on the remote and navigate to the installation page of the setup menu.
2. Choose the "First time installation" option - this will erase your channel list, favourites, timers and other settings, but your recordings will remain.
3. Follow the prompts as they appear but choose NOT to perform an automatic channel scan when asked.
4. Instead, press the MENU button again and navigate to the installation page of the setup menu.
5. Choose the "Manual channel scan" option.
6. Enter "55" using the remote and make a note of the signal quality and an approximate percentage reading of the signal strength.
7. Now press "OK" on the remote
8. Once scanning is complete, go back to step 6 and repeat the process four more times instead entering the following numbers: 58, 59, 61 and 62.
9. All channels from Winter Hill should now be scanned in and you can use the PVR as normal to see if the problems remain.

Whether the above solves the problem, or if the symptoms still persist, please add a note below including the following details:

1. PVR make/model (e.g. Hitachi HDR162)
2. Software version (can be found in the configuration page of the setup menu)
3. PVR hardware model - T810, T816, T825 or T845R (can usually be found on the stick on the underside of the unit)
4. Your postcode (just the first part if you'd rather not post it in full)
5. The signal quality and strength readings for each of the 5 channels from the above procedure
6. Description of the symptoms and any other information you think is relevant (if you need to add any information later, please login and edit your existing entry)
Revision 31 Dec 09 13:42 by Futaura
Description After digital switchover (2nd December 2009) of the Winter Hill transmitter, owners of Vestel PVRs (see http://www.futaura.co.uk/vestel.html [^] for a full list of brands/models) in the Granada region having been reporting problems with their PVRs with common symptoms being live tv and/or recordings jumping/stuttering which never happened before the switchover.

If you are one of the affected PVR owners, you are encouraged to add a note to this page. Before doing so, please perform the following:

1. Press the MENU button on the remote and navigate to the installation page of the setup menu.
2. Choose the "First time installation" option - this will erase your channel list, favourites, timers and other settings, but your recordings will remain.
3. Follow the prompts as they appear but choose NOT to perform an automatic channel scan when asked.
4. Instead, press the MENU button again and navigate to the installation page of the setup menu.
5. Choose the "Manual channel scan" option.
6. Enter "55" using the remote and make a note of the signal quality and an approximate percentage reading of the signal strength.
7. Now press "OK" on the remote
8. Once scanning is complete, go back to step 6 and repeat the process four more times instead entering the following numbers: 58, 59, 61 and 62.
9. All channels from Winter Hill should now be scanned in and you can use the PVR as normal to see if the problems remain.

Whether the above solves the problem, or if the symptoms still persist, please add a note below including the following details:

1. PVR make/model (e.g. Hitachi HDR162)
2. Software version (can be found in the configuration page of the setup menu)
3. PVR hardware model - T810, T816, T825 or T845R (can usually be found on the stick on the underside of the unit)
4. Your postcode (just the first part if you'd rather not post it in full)
5. The signal quality and strength readings for each of the 5 channels from the above procedure
6. Description of the symptoms and any other information you think is relevant


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