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IDProjectCategoryView StatusDate SubmittedLast Update
0429T7655 emeraldrecordingpublic03 Mar 19 08:5603 Mar 19 15:00
ReporterNics269 
Assigned ToFutaura 
PrioritynormalSeverityminorReproducibilityN/A
StatusassignedResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0429: Record series not recording
DescriptionI've had my bush freeview hd recording box for 3 years now and never had a problem with series recording and over the last couple of weeks it's stopped recording match of the day and match of the day 2 on bbc1. It was recording them up until at least end of Jan.
Additional Informationlast night the yellow box was round the box on the epg like normal but it wasn't being recorded. Can anyone help please? Many thanks
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User avatar (0737)
Futaura (administrator)
03 Mar 19 15:00

The BBC had "a bit of an issue" a couple of weeks ago when all series recording information disappeared from the EPG for BBC1 HD and SD only. This affected all Freeview and YouView boxes, and from I hear Freesat and Sky too. It took 2-3 days for them to fix the problem.

I would suggest deleting all series timers for BBC1 and setting them again. Hopefully, that should sort it. The software probably got stuck waiting to record MOTD one week when it had it scheduled to record, but couldn't record it as the related information disappeared from the EPG.

- Issue History
Date Modified Username Field Change
03 Mar 19 08:56 Nics269 New Issue
03 Mar 19 14:53 Futaura Project Digital Stream => T7655 emerald
03 Mar 19 14:53 Futaura Assigned To => Futaura
03 Mar 19 14:53 Futaura Status new => assigned
03 Mar 19 15:00 Futaura Note Added: 0737


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